FAQ

How can I place an order?

Orders can be placed online through our secure site. We currently accept all major credit cards through PayPal (processed in USD). Orders can also be placed and paid by cash, Linx, or bank transfers and arranging a pick-up or delivery (processed in TTD).

What if I don’t have a credit card/PayPal account?

No worries! If you live locally (Trinidad & Tobago) you can order directly online for a pick-up or delivery where cash, Linx, and bank transfers will be an acceptable form of payment.

How long will it take my order to ship?

Orders are processed within 1-2 business days. All deliveries and items being shipped are sent out or delivered once the order processes. You will be notified via your contact details when items are ready for pick-up, have been shipped, or are out for delivery.

How long will my package take to get here?

If you are local, orders are shipped and delivered on the day that they are processed. You should receive your order within 5 business days.

You can request a same-day pickup for orders if you need them right away!

Shipping times vary by country and country importation and customs laws. Please contact us directly for a general idea of shipping times.

What is African Black Soap made of?

Palm Kernel Oil (Elaeis Guineensis), Banana Plant Material (Musa Acuminate), Peanut Leaves (Arachis Hypogagaea), Palm Leaves (Elaeis Guineensis), Vegetable Glycerine, Vitamin A, and Vitamin E.

What is Shea Butter made of?

Shea butter (Viteliaria Paradoxa) is the fat that comes from the shea nut. Shea butter comes from two oily kernels within the shea tree seed. After the kernel is removed from the seed, it is ground into a powder and boiled in water.

I have a nut allergy, are your products safe to use?

Aféxan Cosmetics’ products are completely plant-based.

Shea Butter comes from the Shea Nut/Seed and our Black Soap naturally contains the plant matter from Peanut leaves. Some of our butters additionally contain Coconut oil. Please refer to the ingredients that are listed on each individual product page.

Please exercise caution while using our products if you know you might have an adverse reaction to the natural ingredients.

Always consult your doctor before trying our products if you are worried about a reaction.